Extended Holiday Returns
We know it’s a busy time of year... so there's no rush. Any orders (UK or international) placed between 30th October and 31st December 2025 can be returned until 31st January 2026.
INFORMATION
EXCHANGES & RETURNS
For all exchanges & returns information for orders to the UK, Australia, Canada and Europe please see below. If you have any further questions, simply visit our customer support portal here and we will get back to you shortly.
UK EXCHANGES & RETURNS
We offer a 30-day exchange or return policy on Sans Matin shoes from the date your order is delivered (not the date you placed your order). Items must be unused, in original condition, and with all labels & packaging intact.
Exchanges: For UK orders, you can exchange your item(s) for the same item(s) in another size at no extra cost. You can also exchange your item(s) for another item and pay the price difference, or receive a refund for the difference in the form of a gift card, store credit, or back to the original method of payment.
Returns: For all orders, you can return your item(s) for a refund in the form of a gift card, store credit, or back to the original method of payment.
Please note that we do not offer returns on accessories (cleaning kits, laces, baseball caps).
See more details on our FAQs page here.
For UK orders, we offer free exchanges and free returns for gift cards and store credit.
We charge a small handling fee of £3 GBP on returns for refunds to the original method of payment. This amount will be deducted from your refund once our warehouse receives and processes your return.
For UK orders, to start the exchange process, please visit our exchange and returns portal here and follow the simple steps to exchange your order.
After entering your order number and postcode, you will be directed to select the items you want to exchange. You will then be asked which item you would like to receive. If there is a price difference, you will be asked to pay the extra or refunded the difference to a gift card, store credit or your original method of payment. You will also receive a return shipping label and drop-off instructions.
Exchanges are shipped automatically once your returned pair is received at the warehouse, and you will receive a shipping confirmation email.
If the item you want is out of stock, please sign up for a back-in-stock notification on the product page. As soon as we receive more stock, you will be notified via email and can place an order as normal.
See more details on our FAQs page here.
Yes, any discounts applied to your original order will also be applied when you exchange an item from this order. If you want to exchange an item from the same order a second (or further) time, please contact us here and we'll be happy to help.
For UK orders, to start the return process, please visit our exchange and returns portal here and follow the simple steps to return your order.
After entering your order number and postcode, you will be directed to select the items you are returning. You will then be asked if you want to receive your refund as a gift card, store credit, or back to the original method of payment. You will also receive a return shipping label and drop off instructions.
Once we receive your return, we will check it. If accepted, we will process your refund within 14 days and you will receive a refund confirmation email. However, please note that it may take your bank a few extra days to process the funds.
If the returned item has been used, worn, or damaged, then we cannot accept it and will contact you to find a solution.
See more details on our FAQs page here.
Not a problem! Our customer service team will be delighted to assist with any questions you may have.
Simply contact us here and we will get back to you shortly.
INTERNATIONAL EXCHANGES & RETURNS
Yes, we offer a 30-day return policy on Sans Matin shoes from the date your order is delivered (not the date you placed your order). Items must be unused, in original condition, and with all labels & packaging intact.
Exchanges: For international exchanges, please return your original order and place a new order. If the item you want is out of stock, please sign up for a back-in-stock notification on the product page. As soon as we receive more stock, you will be notified via email and can place an order as normal.
Returns: For all orders ,you can return your item(s) for a refund in the form of a gift card, store credit, or back to the original method of payment.
See more details on our FAQs page here.
We charge a small handling fee of €6 / $10 CAD / $10 AUD on international returns. This amount will be deducted from your refund once our warehouse receives and processes your return.
For international returns, please contact us here with your order details, and our customer service team will advise you on how to send your return.
Not a problem! Our customer service team will be delighted to assist with any questions you may have.
Simply contact us here and we will get back to you shortly.
