Size
Just as everyone's feet are different, all shoes fit slightly differently. To make sure you get the perfect size for you, please use our ‘Find my perfect size’ fit predictor or use our Size Guide. These will tell you what your perfect SANS MATIN EU size is in correlation to your actual UK size.
If you have any further questions on size, please email our customer service team at contact@sansmatin.co.uk
Materials
If you're unsure on size or favourite colour, no worries! Our digital gift cards never expire, work for all products, are easy to use, and don't require any shipping. So why not give the gift of choice with our SM gift cards!
Digital gift cards are delivered by email and contain instructions to redeem them at checkout.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 48hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
If you're unsure on size or favourite colour, no worries! Our digital gift cards never expire, work for all products, are easy to use, and don't require any shipping. So why not give the gift of choice with our SM gift cards!
Digital gift cards are delivered by email and contain instructions to redeem them at checkout.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Family first.
With the founders of SANS MATIN being cousins, family means a great deal to them and to us as a brand. That’s why we work with family-run and owned manufacturers and suppliers.
Leave a lighter footprint.
Our bespoke outsoles are made from 60% natural tree rubber. This makes them far more sustainable than normal rubber/plastic soles from sourcing to the construction of the shoe.
30 steps before your first.
Our shoes have been expertly designed and hand crafted by shoemakers with generations of experience. There are over 30 stages in producing a single pair of SANS MATIN shoes in which over 70 people are involved.
Comfort is key.
Our triple-layered footbed acts like a memory foam mattress. These paired with our supple leathers and cushioned 60% natural rubber outsoles make sure every step you take is like walking on clouds.
See how others wear Digital Gift Card
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.