The Accessories
Shop our accessories. From our eco-cleaning kits & wipes to our cotton laces and caps, find the perfect accessories for your SM shoes here.
Materials
PROTECT:
Our premium eco shoe protection and cleaning kit is made to look after and bring your shoes back to their best. The kits are also made from eco-friendly natural and recyclable materials. Elevate your footwear with our fantastic protection and cleaning kit.
Protect your favourite footwear items from rain, stains and spills with our premium eco-protector. The long-lasting spray creates an invisible barrier on fabric which repels liquids, mud, dirt and spills, as well as preventing stains from water, alcohol and oils.
- Completely eco-friendly and non-toxic
- Made with all-natural ingredients
- Water-based formula
- Will not change the look, feel or smell of items
- Safe to use on all absorbent fabrics
- Works on clothing, bags and shoes
To protect, simply spray the eco-protector all over the desired areas of the shoe from around 15cm away. Then leave to dry for up to 30 minutes before wear.
CLEAN:
Our premium shoe Eco-Cleaner conditions and cleans, removing stains and soiling from all types of fabric and textiles.
- Uses a 100% natural cleaning solution
- A strong concentration of cleaning enzymes work deep into fibres of the fabric, attacking deep set dirt particles and drawing them to the surface
- The cleaner will leave your items stain free and restore their natural look and feel
- Works on all fabrics
- Biodegradable, eco-friendly and non-toxic
- Can be used on shoes, bags and clothing
To bring your shoes back to their best with our premium eco-cleaning kit, shake the bottle before use. Then mix a few drops of concentrate with water in a bowl and apply the mixture to the desired areas of the shoe. Use the eco-brush or cloth to ensure the liquid is rubbed deeply into the shoe fibres. Remove any excess liquid and then leave to dry. Repeat if required.
N.B. don't worry if the shoe looks very wet after applying the cleaner, it will dry and pull all the dirt/stains out of the shoe.
Included in Premium Shoe Eco Clean & Protect Kit:
1/. Premium Protector 50ml
2/. Premium Eco Cleaner 50ml
3/. Premium Vegetable Fibre Brush
4/. Premium Microfibre Cloth
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 48hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
PROTECT:
Our premium eco shoe protection and cleaning kit is made to look after and bring your shoes back to their best. The kits are also made from eco-friendly natural and recyclable materials. Elevate your footwear with our fantastic protection and cleaning kit.
Protect your favourite footwear items from rain, stains and spills with our premium eco-protector. The long-lasting spray creates an invisible barrier on fabric which repels liquids, mud, dirt and spills, as well as preventing stains from water, alcohol and oils.
- Completely eco-friendly and non-toxic
- Made with all-natural ingredients
- Water-based formula
- Will not change the look, feel or smell of items
- Safe to use on all absorbent fabrics
- Works on clothing, bags and shoes
To protect, simply spray the eco-protector all over the desired areas of the shoe from around 15cm away. Then leave to dry for up to 30 minutes before wear.
CLEAN:
Our premium shoe Eco-Cleaner conditions and cleans, removing stains and soiling from all types of fabric and textiles.
- Uses a 100% natural cleaning solution
- A strong concentration of cleaning enzymes work deep into fibres of the fabric, attacking deep set dirt particles and drawing them to the surface
- The cleaner will leave your items stain free and restore their natural look and feel
- Works on all fabrics
- Biodegradable, eco-friendly and non-toxic
- Can be used on shoes, bags and clothing
To bring your shoes back to their best with our premium eco-cleaning kit, shake the bottle before use. Then mix a few drops of concentrate with water in a bowl and apply the mixture to the desired areas of the shoe. Use the eco-brush or cloth to ensure the liquid is rubbed deeply into the shoe fibres. Remove any excess liquid and then leave to dry. Repeat if required.
N.B. don't worry if the shoe looks very wet after applying the cleaner, it will dry and pull all the dirt/stains out of the shoe.
Included in Premium Shoe Eco Clean & Protect Kit:
1/. Premium Protector 50ml
2/. Premium Eco Cleaner 50ml
3/. Premium Vegetable Fibre Brush
4/. Premium Microfibre Cloth
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Premium Shoe Eco Clean & Protect Kit
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
These unique, easy-to-use wipes offer an instant clean, making them ideal for when on the go. Each dual-sided wipe has a rough side for tough stains and smooth side for general cleaning, keeping sneakers fresh. For use on: All materials including canvas, textile, leather, suede and nubuck.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 48hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
These unique, easy-to-use wipes offer an instant clean, making them ideal for when on the go. Each dual-sided wipe has a rough side for tough stains and smooth side for general cleaning, keeping sneakers fresh. For use on: All materials including canvas, textile, leather, suede and nubuck.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Sneaker Wipes (20 Pack)
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
100% Premium Cotton Laces
Need to replace your laces, or just want to switch up your colour combinations? SANS MATIN has the perfect soft 100% cotton laces for you.
Sold in Pairs.
Lace lengths per size:
EU36-EU37: 1.10m
EU38-EU40: 1.20m
EU41-EU43: 1.30m
EU44-EU46: 1.40m
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 48hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
100% Premium Cotton Laces
Need to replace your laces, or just want to switch up your colour combinations? SANS MATIN has the perfect soft 100% cotton laces for you.
Sold in Pairs.
Lace lengths per size:
EU36-EU37: 1.10m
EU38-EU40: 1.20m
EU41-EU43: 1.30m
EU44-EU46: 1.40m
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Premium Cotton Laces
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Your perfect SM accessory - one size fits all.
Our baseball caps are crafted from 100% premium cotton. Each cap is finished with a contrasting SM logo embroidered onto the front, and SANS MATIN logo embroidery at the back.
2% of all sales goes to our partnered charities.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 48hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Your perfect SM accessory - one size fits all.
Our baseball caps are crafted from 100% premium cotton. Each cap is finished with a contrasting SM logo embroidered onto the front, and SANS MATIN logo embroidery at the back.
2% of all sales goes to our partnered charities.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
SM Baseball Caps
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.