Our Original C20s are ethically handcrafted featuring a premium flat white leather upper with the SM embossed flat white leather side strip, white cotton laces, a white 60% natural tree rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury white trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
Our Original C20s are ethically handcrafted featuring a premium flat white leather upper with the SM embossed flat white leather side strip, white cotton laces, a white 60% natural tree rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury white trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
We offer 3 different shipping options (Mon-Fri);
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Our LALA Women's Platforms are ethically handcrafted featuring a premium, soft white leather upper with the SM embossed side strip, white cotton laces, our new chunky, lightweight, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The LALA's are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
Our LALA Women's Platforms are ethically handcrafted featuring a premium, soft white leather upper with the SM embossed side strip, white cotton laces, our new chunky, lightweight, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The LALA's are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
We offer 3 different shipping options (Mon-Fri);
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Our Zoya Women's Platforms are ethically handcrafted featuring a premium, soft grey suede upper with the SM embossed grey leather side strip, off-white cotton laces, orange nubuck heel, our new, chunky, sustainable white 60% natural tree rubber outsole our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Zoya is the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
Our Zoya Women's Platforms are ethically handcrafted featuring a premium, soft grey suede upper with the SM embossed grey leather side strip, off-white cotton laces, orange nubuck heel, our new, chunky, sustainable white 60% natural tree rubber outsole our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Zoya is the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
We offer 3 different shipping options (Mon-Fri);
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Our Original C20s are ethically handcrafted featuring a premium flat white leather upper with the SM embossed flat white leather side strip, white cotton laces, a white 60% natural tree rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury white trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
Our Original C20s are ethically handcrafted featuring a premium flat white leather upper with the SM embossed flat white leather side strip, white cotton laces, a white 60% natural tree rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury white trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
We offer 3 different shipping options (Mon-Fri);
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Our LALA Women's Platforms are ethically handcrafted featuring a premium, soft white leather upper with the SM embossed side strip, white cotton laces, our new chunky, lightweight, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The LALA's are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
Our LALA Women's Platforms are ethically handcrafted featuring a premium, soft white leather upper with the SM embossed side strip, white cotton laces, our new chunky, lightweight, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The LALA's are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
We offer 3 different shipping options (Mon-Fri);
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Our Zoya Women's Platforms are ethically handcrafted featuring a premium, soft grey suede upper with the SM embossed grey leather side strip, off-white cotton laces, orange nubuck heel, our new, chunky, sustainable white 60% natural tree rubber outsole our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Zoya is the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
Our Zoya Women's Platforms are ethically handcrafted featuring a premium, soft grey suede upper with the SM embossed grey leather side strip, off-white cotton laces, orange nubuck heel, our new, chunky, sustainable white 60% natural tree rubber outsole our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Zoya is the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
We offer 3 different shipping options (Mon-Fri);
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Learn more about how SANS MATIN originated, our ethical manufacturing,
charitable practices, family values and sustainable goals.
Complete the lifecycle of your old SM trainers by recycling them with us, and gain a 10% discount off your next pair!
