How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders over £70 (see returns over sales periods below). For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri)
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Free exchanges and returns on all, undamaged/new condition shoes.
In order to qualify for a return:
Return in new condition - Your SMs must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
They must be returned within 30 days of the shipment date.
Any shoes purchased during on-site discounted sales periods are still eligible for free returns. During these periods, refunds will be refunded 100% of their purchase minus a shipping and handling fee of £2.50. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought during sales period, please return the shoes as normal through our returns portal here.
The Accessories cannot be returned.
Once your return has arrived at the warehouse we ask for 10 working days for the return to be processed.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Any items purchased at a discounted price are eligible for an exchange or refund.
Any shoes purchased during on-site discounted sales periods are still eligible for free returns.
On-site sales refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded.
If returning a pair of shoes bought during sales period, please return the shoes as normal through our returns portal here.
If you haven’t purchased from us before, please do use our Fit Predictor or our sizing chart before purchase. If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
Feel free to get in touch, we’re always happy to hear from you!
Email Us: contact@sansmatin.co.uk
