We offer 3 different shipping options (Mon-Fri); 1. Evri Shipping 3-4 day (Free) 2. Royal Mail 48hr (£3.99) 3. DPD Next Day (£6.99) Please note we can only send out items the same day if the order is placed before 2pm on Friday.

We offer a 30-day return policy. For refunds, please allow up to 10 working days for our warehouse to process your return and issue your refund. To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office. We do not accept returns of any accessories. If you have placed your order from another online store, please contact them directly to process your return.

You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page. The instructions on how to use them, and further product information, can be found under the product description.

You can receive 10% off your first order with us by signing up to our mailing list on the pop-up or at the footer of this page. You will then be emailed with your discount as well as be kept in up to date with the latest product launches, special events and sales. It’s well worth signing up for!

If you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock! Please note that some of our shoes are only released in limited stock and won’t be restocked.

Just as everyone's feet are different, all shoe brands fit slightly differently. To make sure you get the perfect size for you, please use our ‘Find my perfect size’ fit predictor or use our size guide. These will tell you what your perfect SANS MATIN EU size is in correlation to your actual UK size. If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!

That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.

Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.