SHIPPING & DELIVERY
For all shipping & delivery information for orders to the UK, Australia, Canada and Europe please see below. If you have any further questions, simply visit our customer support portal here and we will get back to you shortly.
To ensure you receive your order in time for the holidays, please place your order by the following dates.
Delivery by Christmas (UK only): order by 19th December 2025
Delivery by New Year's Eve (UK only): order by 24th December 2025
We know it’s a busy time of year... so there's no rush. Any orders (UK or international) placed between 30th October and 31st December 2025 can be returned until 31st January 2026.
We offer free shipping and easy returns on all orders over £100.
Our shipping options within the UK are:
Royal Mail Standard (3-Day Delivery) - Free on orders over £100
Royal Mail 48-Hour (Mon–Fri) - £3.99
DHL Next Day Delivery (Mon–Fri) - £6.99
You will receive a shipping confirmation email with a tracking number and link when your order is dispatched from our warehouse.
See more details on our FAQs page here.
All orders will be shipped within 24 hours (Mon-Fri) and orders placed Friday after 2pm, Saturday or Sunday will be shipped the following Monday. Orders placed before 2pm will be shipped the same day.
For next day delivery to the UK, please make sure to place your order before 2pm, otherwise it will be dispatched the following working day.
See more details on our FAQs page here.
The expected shipping date for pre-order styles is visible on the product page and at checkout before confirming your order.
If your order includes a pre-order product, your entire order will be shipped on the pre-order shipping date.
Sometimes your order confirmation email may not show the expected shipping date for your pre-order. If you would like confirmation of the shipping date or an update on the status of your pre-order, please contact us here and we'll be happy to help.
For UK orders only, if you would like to split your order to receive the in-stock item(s) now and the pre-order item(s) later, please contact us here with your order details.
See more details on our FAQs page here.
We aim to process orders quickly, so changes or cancellations can only be made if your order has not been packed and dispatched.
If you have not received your dispatch confirmation email, you can change or cancel your order here and we'll be glad to assist you. If your order has already been dispatched, please wait until you receive it, then visit our returns portal here to initiate an exchange or return.
See more details on our FAQs page here.
Not a problem! Our customer service team will be delighted to assist with any questions you may have.
Simply contact us here and we will get back to you shortly.
As well as the UK, we ship to customers in Australia, Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden and Switzerland from this website. Please select your country from the list at the bottom of the page to see prices and shipping options for your country.
We ship to our customers in the USA from our USA website sansmatin.com.
If you have any questions, or want to ask us to ship to your country, please get in touch with us here.
We offer free shipping and easy returns on all international orders. All duties and taxes are included in the price at checkout, so there are no extra charges upon delivery.
Our shipping options are:
Europe - Standard UPS (3-5 Day Delivery) - Free
Canada - Standard UPS Expedited (3-5 Day Delivery) - Free
Australia - DHL Express (3-5 Day Delivery) - Free
You will receive a shipping confirmation email with a tracking number and link when your order is dispatched from our warehouse.
No, all duties and taxes are included in the price at checkout, so there are no extra charges upon delivery.
We cover all taxes and import duties/tariffs on your behalf, to ensure an easy and stress-free delivery experience.
All orders will be shipped within 24 hours (Mon-Fri) and orders placed Friday after 2pm UK time, Saturday or Sunday will be shipped the following Monday. Orders placed before 2pm UK time will be shipped the same day.
See more details on our FAQs page here.
The expected shipping date for pre-order styles is visible on the product page and at checkout before confirming your order.
If your order includes a pre-order product, your entire order will be shipped on the pre-order shipping date.
Sometimes your order confirmation email may not show the expected shipping date for your pre-order. If you would like confirmation of the shipping date or an update on the status of your pre-order, please contact us here and we'll be happy to help.
If you would like to to receive in-stock item(s) now and pre-order item(s) later, please place two separate orders.
See more details on our FAQs page here.
We aim to process orders quickly, so changes or cancellations can only be made if your order has not been packed and dispatched.
If you have not received your dispatch confirmation email, you can change or cancel your order here and we'll be glad to assist you. If your order has already been dispatched, please wait until you receive it, then visit our returns portal here to initiate an exchange or return.
See more details on our FAQs page here.
Not a problem! Our customer service team will be delighted to assist with any questions you may have.
Simply contact us here and we will get back to you shortly.
