All Shoes
Materials
The Willa women's platform trainers are ethically handcrafted featuring a premium, soft, sky-blue nubuck upper with soft denim-blue nubuck SM embossed side strip and heel, off-white cotton laces, our sustainable white 60% natural tree rubber platform outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Willa's are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
The Willa women's platform trainers are ethically handcrafted featuring a premium, soft, sky-blue nubuck upper with soft denim-blue nubuck SM embossed side strip and heel, off-white cotton laces, our sustainable white 60% natural tree rubber platform outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Willa's are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Willa
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Victors are ethically handcrafted featuring a premium navy nubuck leather upper with the SM embossed flat navy leather side strip, navy blue leather heel, a black nubuck heel tab, navy cotton laces, a black outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Men's luxury navy blue unbuckle trainer - handcrafted for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Victors are ethically handcrafted featuring a premium navy nubuck leather upper with the SM embossed flat navy leather side strip, navy blue leather heel, a black nubuck heel tab, navy cotton laces, a black outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Men's luxury navy blue unbuckle trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Victor
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Winter, Limited Edition, Olympus Trainers are ethically handcrafted featuring a premium grey suede upper with the SM embossed sky-blue nubuck side strip and heel tab, off-white cotton laces, a white 60% natural tree rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate women's luxury suede trainer - handcrafted for Comfort & Style. Limited stock - once they're gone, they're gone.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Winter, Limited Edition, Olympus Trainers are ethically handcrafted featuring a premium grey suede upper with the SM embossed sky-blue nubuck side strip and heel tab, off-white cotton laces, a white 60% natural tree rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate women's luxury suede trainer - handcrafted for Comfort & Style. Limited stock - once they're gone, they're gone.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Limited Editions: The Olympus
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
The Lola women's platforms are ethically handcrafted featuring a premium, soft white leather upper, a pebbled pale-yellow heel, SM embossed grey side strip, white cotton laces, our chunky, lightweight, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The Lolas are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
The Lola women's platforms are ethically handcrafted featuring a premium, soft white leather upper, a pebbled pale-yellow heel, SM embossed grey side strip, white cotton laces, our chunky, lightweight, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The Lolas are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Lola
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
The Ludo trainer is ethically handcrafted featuring a white pebbled & flat leather upper with the SM embossed white leather side strip, white cotton laces, white leather heel, our new, elevated, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our newly designed heel lining for lasting wear.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Ludo is the most comfortable everyday staple. Where city-style meets premium craftsmanship. Always handmade for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
The Ludo trainer is ethically handcrafted featuring a white pebbled & flat leather upper with the SM embossed white leather side strip, white cotton laces, white leather heel, our new, elevated, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our newly designed heel lining for lasting wear.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Ludo is the most comfortable everyday staple. Where city-style meets premium craftsmanship. Always handmade for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Ludo
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Triple As are ethically handcrafted featuring a premium pebbled white leather upper with the SM embossed grey leather side strip, a flat grey leather heel tab, grey cotton laces, a white, 60% natural rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury white & grey hightop - handcrafted for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Triple As are ethically handcrafted featuring a premium pebbled white leather upper with the SM embossed grey leather side strip, a flat grey leather heel tab, grey cotton laces, a white, 60% natural rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury white & grey hightop - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Triple A
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Engles are ethically handcrafted featuring a premium pebbled white leather upper with the SM embossed white leather side strip, a black nubuck leather heel tab, white cotton laces, a white, 60% natural rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury white hightops - handcrafted for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Engles are ethically handcrafted featuring a premium pebbled white leather upper with the SM embossed white leather side strip, a black nubuck leather heel tab, white cotton laces, a white, 60% natural rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury white hightops - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Engel
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
The Cosma women's platforms are ethically handcrafted featuring a premium, soft white leather upper, a pebbled forest-green heel, SM embossed side strip, white cotton laces, our chunky, lightweight, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The Cosmas are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
The Cosma women's platforms are ethically handcrafted featuring a premium, soft white leather upper, a pebbled forest-green heel, SM embossed side strip, white cotton laces, our chunky, lightweight, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The Cosmas are the ultimate Women's Platform Trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Cosma
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Winter, Limited Edition, Gaia Trainers are ethically handcrafted featuring a premium, soft, charcoal nubuck upper with white leather SM embossed side strip and heel, off-white cotton laces, our sustainable white 60% natural tree rubber platform outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Gaia's are the ultimate Winter women's platform trainer - handcrafted for Comfort & Style. Limited stock - once they're gone, they're gone.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Winter, Limited Edition, Gaia Trainers are ethically handcrafted featuring a premium, soft, charcoal nubuck upper with white leather SM embossed side strip and heel, off-white cotton laces, our sustainable white 60% natural tree rubber platform outsole, our triple-layered cushioned footbed for maximum comfort and our new heel lining for increased durability.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Gaia's are the ultimate Winter women's platform trainer - handcrafted for Comfort & Style. Limited stock - once they're gone, they're gone.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Limited Editions: The Gaia
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Introducing the Golden Child, the first of the ‘CHALK Editions’, with a sleek, handmade design featuring a premium digitally-printed white canvas upper, with contrasting white leather toe-cap, a black and white flaked hide heel tab, white cotton laces, a white Italian outsole and a cushioned footbed for maximum comfort. The basis of design for these sneakers was inspired by the current trend of designers and artists writing on and graffitiing their own clothing (typically denim products). We wanted to take this trend and adapt it to our sneakers to give them an eye-catching and distinguishing look.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Introducing the Golden Child, the first of the ‘CHALK Editions’, with a sleek, handmade design featuring a premium digitally-printed white canvas upper, with contrasting white leather toe-cap, a black and white flaked hide heel tab, white cotton laces, a white Italian outsole and a cushioned footbed for maximum comfort. The basis of design for these sneakers was inspired by the current trend of designers and artists writing on and graffitiing their own clothing (typically denim products). We wanted to take this trend and adapt it to our sneakers to give them an eye-catching and distinguishing look.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Golden Child
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Engles are ethically handcrafted featuring a premium pebbled white leather upper with the SM embossed white leather side strip, a black nubuck leather heel tab, white cotton laces, a white, 60% natural rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Men's luxury white hightop shoe - handcrafted for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Engles are ethically handcrafted featuring a premium pebbled white leather upper with the SM embossed white leather side strip, a black nubuck leather heel tab, white cotton laces, a white, 60% natural rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Men's luxury white hightop shoe - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Engel
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Introducing the Golden Child, the first of the ‘CHALK Editions’, with a sleek, handmade design featuring a premium digitally-printed white canvas upper, with contrasting white leather toe-cap, a black and white flaked hide heel tab, white cotton laces, a white Italian outsole and a cushioned footbed for maximum comfort. The basis of design for these sneakers was inspired by the current trend of designers and artists writing on and graffitiing their own clothing (typically denim products). We wanted to take this trend and adapt it to our sneakers to give them an eye-catching and distinguishing look.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Introducing the Golden Child, the first of the ‘CHALK Editions’, with a sleek, handmade design featuring a premium digitally-printed white canvas upper, with contrasting white leather toe-cap, a black and white flaked hide heel tab, white cotton laces, a white Italian outsole and a cushioned footbed for maximum comfort. The basis of design for these sneakers was inspired by the current trend of designers and artists writing on and graffitiing their own clothing (typically denim products). We wanted to take this trend and adapt it to our sneakers to give them an eye-catching and distinguishing look.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Golden Child
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Mags are ethically handcrafted featuring a soft premium khaki nubuck leather upper with the SM embossed khaki nubuck leather side strip, grey cotton laces, a white 60% natural tree rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury Khaki trainer - handcrafted for Comfort & Style.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Mags are ethically handcrafted featuring a soft premium khaki nubuck leather upper with the SM embossed khaki nubuck leather side strip, grey cotton laces, a white 60% natural tree rubber outsole and a cushioned footbed for maximum comfort.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate Women's luxury Khaki trainer - handcrafted for Comfort & Style.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Mag
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Navy Blue Helios canvas shoes are ethically handcrafted featuring a lightweight navy blue canvas upper, pebbled beige leather heel and triangle detailing, bamboo lining, off-white cotton laces, silver eyelets, white 60% natural tree rubber outsole, our staple triple-cushioned footbed and SM branded textile labels.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate sustainable luxury canvas shoes - handcrafted for Comfort & Style. Limited stock - once they're gone, they're gone.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Navy Blue Helios canvas shoes are ethically handcrafted featuring a lightweight navy blue canvas upper, pebbled beige leather heel and triangle detailing, bamboo lining, off-white cotton laces, silver eyelets, white 60% natural tree rubber outsole, our staple triple-cushioned footbed and SM branded textile labels.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bags are made from PET (recycled plastic bottles) and recycled cotton.
The ultimate sustainable luxury canvas shoes - handcrafted for Comfort & Style. Limited stock - once they're gone, they're gone.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
The Helios Navy
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
Materials
Our Apollo Trainers are ethically handcrafted featuring a sky-blue nubuck & white leather upper with the SM embossed denim-blue nubuck side strip, off-white cotton laces, denim-blue nubuck heel, our new, elevated, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our newly designed heel lining for lasting wear.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Apollo will be your most comfortable everyday staple where city-style meets premium craftsmanship.
Shipping & Returns
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns on all orders. For refunds only, a discretionary £2.50 handling and processing fee will be subtracted from the total refundable amount.
We also offer a 24hr & 48hr hour tracked service for an additional cost.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri) and shipped the same day if the order is placed by 2pm.
Christmas Fulfilment Dates - to ensure you receive your order by 24th December please follow recommended courier dates and times.
Standard Royal Mail 48hr - order by 18th December, midnight.
Royal Mail 24hr - order by 19th December, midnight.
DPD - order by 20th December, 2pm.
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contact@sansmatin.co.uk
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contact@sansmatin.co.uk with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days* of the shipment date.
* For orders placed between November 1st and January 31st we offer an extended 60-day return window.
*If you bought your shoes via pre-order, your 30-day returns window is from the date the shoes are shipped to you and not from the date of the order.
In order to qualify for a return:
- Return in new condition - Your shoes must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- Any items purchased at any discounted price are eligible for an exchange or refund.
- The Accessories cannot be returned.
- Once your return has arrived at the warehouse we ask for up to 14 working days for the return to be processed. Please be aware during peak periods it may take a little longer.
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
- Any items purchased at a discounted price are eligible for an exchange or refund.
- Any shoes purchased over our Sales period are eligible for free returns. All Sales period returns seeking refunds will be refunded 100% of their purchase minus a shipping and handling fee of £5.00. Items at any discounted price can be exchanged, or refunded. If returning a pair of shoes bought in the sales period, please return the shoes as normal through our returns portal here.
- If you haven’t purchased from us before, please do use our Fit Predictor, or our sizing chart before purchase
- If you have any further questions, please don't hesitate to get in touch at contact@sansmatin.co.uk
As always, should you have any further questions please do not hesitate to contact us at contact@sansmatin.co.uk, we’re always here for a chat!
- Built for comfort & style
- All our shoes are ethically handmade
- Locally sourced premium leathers
- Triple-layered footbed for maximum comfort
- 100% recycled packaging
- 2% of your purchase will be donated to charity
Our Apollo Trainers are ethically handcrafted featuring a sky-blue nubuck & white leather upper with the SM embossed denim-blue nubuck side strip, off-white cotton laces, denim-blue nubuck heel, our new, elevated, sustainable white 60% natural tree rubber outsole, our triple-layered cushioned footbed for maximum comfort and our newly designed heel lining for lasting wear.
Every pair comes in our 100% recycled, biodegradable and recyclable packaging and our bespoke SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.
The Apollo will be your most comfortable everyday staple where city-style meets premium craftsmanship.
We offer free delivery and a 30-day* free returns policy on all orders.
*For orders placed between November 1st and January 31st, we offer an extended 60-day return window.
Orders will be processed and shipped within 24hrs and will be shipped the same day if ordered by 2pm. For more information on shipment times for Christmas, or information on our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories.
Limited Editions: The Apollo
FAQ
We offer 3 different shipping options (Mon-Fri);
- Royal Mail 3 day (Free)
- Royal Mail 48hr (£3.99)
- DPD Next Day (£6.99)
Please note we can only send out items the same day if the order is placed before 2pm on Friday.
We offer a 30-day return policy. For refunds, please allow up to 14 working days for our warehouse to process your return and issue your refund.
To carry out your exchange(s)/return(s), please scroll to the bottom of the page and click the link under the ‘Information’ section called ‘Exchange and Return Portal’ or click here. This link will be at the footer of every page. Once you have clicked on the link, follow the instructions and you will then be given a pre-paid return label to download and print off. All return requirements and instructions will also be provided. Please also include this packing slip with your return. If you are exchanging your shoes, a new pair will be sent out automatically once you have checked in the return pair at the post office.
We do not accept returns of any accessories.
If you have placed your order from another online store, please contact them directly to process your return.
You can protect your shoes and clean your shoes using our fantastic, premium eco-cleaning products which can be found on all collection pages or on the accessories page.
The instructions on how to use them, and further product information, can be found under the product description.
IIf you select the size of the shoe you would like and it says out-of-stock the ‘Add To Cart’ button will change to say ‘Notify me when in stock’. Simply click that button, sign up, and you’ll be the first to be notified when the shoes come back in stock!
Please note that some of our shoes are only released in limited stock and won’t be restocked.
If you have any questions on size, please email our customer service team at contact@sansmatin.co.uk
We do also offer free returns & exchanges and so, if they’re not quite right that’s not a problem!
That’s a good question! Our shoes have been expertly designed and handcrafted by shoemakers with generations of experience. But what makes ours so comfortable are our bespoke 60% natural tree rubber outsole (sustainable and very soft underfoot) and our triple-layered footbed which acts like a memory foam mattress to make sure every step you take is like walking on clouds.
Every pair comes wrapped in our 100% recycled, biodegradable and recyclable packaging. The shoes are wrapped in our bespoke branded tissue paper and placed into our signature dark green box with SANS MATIN logo and finishing. You will also receive a biodegradable booklet with further information about who we are, what goes into our fantastic shoes, and how to care for your SM products. Last but not least, you will also receive our bespoke, beautiful, SM embossed shoe bag made from PET (recycled plastic bottles) and recycled cotton.