Shipping and Returns
How long will it take for my order to ship and deliver?
We offer free shipping and returns. Alternatively, we offer a 24 hour tracked and signed service and a 48 hour tracked service.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri)
How can I track my order?
You can find your tracking information on your shipping confirmation email from MW Fulfilment. If you’re having trouble finding your order confirmation email, feel free to reach out via email at firstname.lastname@example.org
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at email@example.com with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
Unfortunately, we cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Free exchanges and returns on all undamaged/new condition shoes (all accessories are not subject to free returns) within 30 days of shipment date.
In order to qualify for a return:
- Return in new condition - Your SMs must be returned in the new condition you received them, with original packaged contents (shoes, insoles, shoebox, laces, shoe bags, tissue paper, care card, etc)
- Try them on indoors - Your SMs should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
- They must be returned within 30 days of the shipment date.
- The Accessories cannot be returned.
If you need to return your SANS MATINs then please complete our returns form and send them back in all original packaging using the included returns label (UK orders only) or for international orders please ship to:
SANS MATIN Returns
21 Broughton Road East
If you are ordering from outside of the UK you may have to pay import tax and duty charges.
You may be asked to pay these once your order arrives in the delivery country.
SANS MATIN are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by SANS MATIN in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.
As always, should you have any further questions please do not hesitate to contact us at firstname.lastname@example.org, we’re always around for a chat!